You were unable to connect to your home automation system via the cloud…

What could be the cause?

1. Does your device have access to the internet, either via WiFi or Mobile Data?
   No? Make sure to have access and try again!
2. Has the cloud service been activated on your device? Check this by logging in via the web settings in your home network. Go to settings / advanced / cloud
   No? Activate it, wait a minute, and try again
   Yes? Deactivate it; wait a minute. Activate it again, wait a minute, and try once more
3. If the above is not possible. Has your license  expired? Check this by logging in via the web settings in your home network. Go to settings / License information
   It expired? You can renew it
4. Still nothing? Are you behind a firewall or router that may be blocking traffic? This could be the case for companies with strict internet policies… contact your IT department (or switch to mobile data).