You were unable to connect to your home automation system via the cloud…
What could be the cause?
- Does your device have access to the internet, either via WiFi or Mobile Data?
No? make sure to have access and try again!
- Has the cloud service been activated on your device? Check this by logging in via the web settings in your home network. go to settings / advanced / cloud
No? Activate it, wait a minute and try again
Yes? Deactivate it, wait a minute. Activate it again, wait a minute and try again
- If the above is not possible. Has your license expired? Check this by logging in via the web settings in your home network. go to settings / License information
It expired? You can renew it
- Still nothing? Are you behind a firewall or router that may be blocking traffic? This is could be the case for companies with strict internet policy… contact your IT department (or switch to Mobile Data)